The Competitive Airline: Enabling Operations To Create The Best Customer Experience

Forbes Insights and Sabre Airline Solutions surveyed 100 operations, marketing, IT and finance executives from the top airlines worldwide.

Download the Executive Summary to learn more about how integrating advanced technologies and business processes can enhance disruption management to improve customer service and profitability in the airline industry:

  • Customer experience is the number one brand promise for airlines and a key opportunity for growth in the industry 
  • New thinking is required to operate in a world where disparate and siloed technologies, processes and organizational structures are challenging the customer experience
  • Unified technology and collaboration are critical to operational performance and thus improved customer experience and profitability